AYA-Escrow holds funds while goods move and services are completed.

AYA-Escrow ensures Sellers are paid when they deliver goods or complete agreed upon services, ensuring Buyers receive a refund if goods are not delivered or services rendered. Escrow.com also vets Buyers and Sellers to ensure fraudulent users are removed.

How Buyers are protected:

• The Seller isn't paid until the Buyer inspects and accepts the merchandise or services or the agreed-upon Inspection Period expires.
• Full or partial refunds can be issued if there is a problem with the goods or services.
• AYA-Escrow verifies delivery of trackable merchandise to the Buyer via online trackable shipping data the Seller provides to Escrow.com.

How Sellers are protected:

• Sellers receive their funds once they deliver the goods or services, the Buyer accepts the goods or services, or the agreed-upon Inspection Period expires.
• The Seller is notified to ship the merchandise and services once AYA-Escrow confirms funds have been approved and secured from the Buyer and all anti-fraud regulations have been met.
• If merchandise has been returned, we verify delivery of trackable merchandise to the Seller via a tracking code or as provided by the Buyer.
• The Seller is protected from unexpected chargebacks.

Yes, the Seller must provide the Buyer appropriate documentation to prove ownership and rights to transfer.

This documentation may include, but is not limited to, the following:

• Software licensing documentation
• Appropriate software installation keys and codes
• Ownership transfer forms
• Patents
• Copyright forms from the U.S. government for US Clients

In addition, we strongly recommend the Seller draw up an “ownership transfer document” stating specifically the intellectual property being traded with authorized signatures of both Buyer and Seller. Some customers have attorneys draw up transfer documents; however, this is not necessary in every case.

If you have additional questions or concerns, please contact our customer support department via email at escrow@ayabank.us or chat support when they are online.

AYA-Escrow releases funds to the Seller when the Buyer accepts products and/or services or after the Inspection Period has expired. A Buyer can accept products and/or services by clicking on the “Accept” button in their Escrow.com account.

What is an Inspection Period?

The Inspection Period is the specified length of time agreed upon by both parties in which the Buyer may examine the merchandise or services after receipt. The Buyer has the option to “Accept” or “Reject” the goods within this period. The Inspection Period should not include transit time for shipping or transferal of the merchandise or service.

How long is the Inspection Period?

Inspection Periods are 1 - 15 calendar days and must be agreed upon by all parties at the initiation of the transaction. Buyers and Sellers should ascertain the Inspection Period provides adequate time for any authentication and/or appraisal process required to complete the transaction.

Start of Inspection Period

The Inspection Period begins when the Buyer marks the merchandise or service as “Received” or when AYA-Escrow verifies or receives confirmation that the merchandise, domain, or service has been delivered.

End of Inspection Period

The Inspection Period ends when the Buyer either Accepts the merchandise, Rejects the merchandise, or the Inspection Period expires:

1. If the Buyer notes in AYA-Escrow that they accept the merchandise or service prior to the end of the Inspection Period, this action will end the Inspection Period, and AYA-Escrow will release the funds to the Seller.
2. If the Buyer rejects the merchandise or service, they must do so prior to the conclusion of the Inspection Period. Once the Buyer rejects the merchandise or service, the Inspection Period will end. The Buyer will be expected to return the merchandise, and the Buyer will have 10 calendar days to confirm shipment of the returned merchandise. Afterwards, the Seller will be provided a 5-day Inspection Period to examine the returned merchandise.
3. If the Buyer does not take any action within the Inspection Period, at the end of the agreed-upon Inspection Period, AYA-Escrow will release the funds to the Seller.

24 Hour Notice

In the event the transaction closes without involvement from the Buyer, a 24-hour notice will be sent to the Buyer to give them an additional 24 hours to notify AYA-Escrow of any issues with the products and/or services. If we do not hear from the Buyer within 24 hours of the notice, AYA-Escrow will then release the funds to the Seller at the end of the 24-hour period.